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TRANSPORT & LOGISTICS | Staff Reporter, Hong Kong

Delivero rolls out Hong Kong Riders Forum

This provides riders with a space to voice their opinions directly.

Deliveroo's has launched its first-ever Hong Kong Riders Forum, an initiative set to take place quarterly with the Hong Kong general manager and the operation team, according to an announcement.

Being held virtually for the first time in late August, the Riders Forum focused on providing Deliveroo Riders with a space to voice their opinions directly.

Throughout the session, riders asked questions about the company and their concerns on their overall delivery experience, provided feedback, as well as the general sentiments of the fleet as they see it, to the company. Issues discussed include orders assignment, restaurant wait time, support given by rider operations and the customer service team, and Deliveroo expansion plan in Hong Kong.

Deliveroo has chosen 15 riders who expressed interest in participating in the event. Participants had the opportunity to discuss issues currently facing the fleet, how to foster stronger communication, and how the overall delivery experience can be improved. After each forum is completed, the discussion notes will then be communicated to the wider fleet of Deliveroo riders.

The Riders Forum initiative is part of Deliveroo's ongoing commitment to providing new enriching programmes that provide support for its riders, which have included first aid training from the Red Cross, and with over 60 riders to be trained later this year.

Additionally, Deliveroo has provided its riders with a further fuel discount of about 20% in partnership with Shell, at all Hong Kong gas stations aside from Hong Kong Airport, as well as offering special medical benefits to riders and their families through the virtual insurer Bowtie.

Earlier this year, Deliveroo also launched the Deliveroo Rider Academy, a virtual online learning space with over 700 courses to help upskill riders and their family members.

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