Adyen Index: Hospitality & Travel Report Hong Kong
The Hospitality and Travel Report for Hong Kong by Adyen Index shows an industry undergoing rapid transformation as traveller expectations, payment behaviours, and technological capabilities evolve. Guests now prioritise speed, flexibility, and autonomy, seeking experiences that are fast, seamless, and tailored to their preferences.
The report also delves into how AI has transformed traveller planning, enhanced personalisation, and streamlined operations. Overall, it highlights a sector striving to create more connected, efficient, and personalised guest journeys through better technology and smarter payment infrastructure.
Commentary
How commercial spaces must adapt to changing consumer expectations
AI, data centres, and the coming energy supercycle in Hong Kong
Reinsurance beyond borders: How Hong Kong can strengthen Asia’s risk-sharing architecture
Hong Kong hospitality insights: Robust investment, tourism expansion, and operational recovery
Hong Kong’s insurance boom is facing a financing test