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FINANCIAL SERVICES | Staff Reporter, Hong Kong
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Hang Seng Bank enhances capabilities of AI-powered chatbot

‘HARO’ can now help customers manage their personal finances.

Hang Seng Bank has extended the capabilities of its AI-powered chatbot called HARO who was originally tasked to handle general customer inquiries but can now provide additional customer assistance in personal finance management.

Also read: Hang Seng Bank rolls out AI chatbot for business banking

Through the chat interface, HARO will be able to engage in interactive dialogue with customers to fulfil their personal finance management needs.

The chatbot can help customers log in and check their account balance, provide an easy-to-read graphical visualisation of their asset allocation, and help set up personalised balance alerts.

Customers can also make small-value, peer-to-peer payment transfers through the same chat interface through HARO.

“Since introducing Hong Kong’s first retail banking AI chatbots early this year, we have been expanding their service scope to meet the evolving needs of our customers. The rolling out of these latest capabilities will enable HARO to provide customers with more personal assistance in a simpler way,” Margaret Kwan, executive director and head of retail banking and wealth management at Hang Seng said in a statement.

The new feature will be available by mid-September. 

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