, Hong Kong

Hang Seng Bank rolls out first retail banking chatbots

Dori and Haro can communicate in Chinese, English and understand Cantonese.

Hang Seng Bank has rolled out two AI chatbots for retail banking services named ‘HARO’ and ‘DORI’ last January 10-11, according to a media release. 

Using machine learning and natural language processing, the virtual assistants are equipped with the ability to simulate human-like contextual conversations to address customer enquiries. They can also communicate in Chinese, English and understand Cantonese. 

HARO, which stands for ‘Helpful; Attentive; Responsive; Omni,’ handles general enquiries about the bank’s mortgage, personal loan, credit card, medical insurance and travel insurance services.

It can also assist customers with calculating repayment amounts for designated personal and mortgage loans. 

DORI, which stands for ‘Dining; Offers; Rewards; Interactive,’ can search and suggest credit card merchant discounts and online store offers and make reservations at selected restaurants. It is available through Facebook Messenger. 

“We are pleased to be the first bank in Hong Kong to launch AI chatbots that offer retail banking customers a brand new service experience. Hang Seng is committed to investing in fintech developments and digital channels to provide customers with greater convenience, and a simple and easy experience,” said Hang Seng Head of Retail Banking and Wealth Management Margaret Kwan.

Join Hong Kong Business community
Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

Top News

Unemployment rate rises to 5.4% from February to April
The total number of unemployed people stands at 206,100.   The unemployment rate rose by 0.4 percentage points to 5.4%  from February to April, when compared to the January to March period.    Based on the data from the Census & Statistics Department (C&SD), the total number of unemployed people from February to April was 206,100, an increase of 17,600 from the preceding three-month period.   Meanwhile, the number of unemployed rose by around 25,000 to 142,000, translating to a rate of 3.8%.   With the increase in the number of jobless and underemployed individuals, total employment dropped to 3,559,200, whilst the labour force fell to 3,765,300.   The deterioration of Hong Kong’s labour market however should see an improvement in the coming months, according to Secretary for Labour & Welfare, Dr Law Chi-kwong.   The receding local epidemic situation and progressive relaxation of social distancing measures, the new round of Consumption Voucher Scheme, and Other relief measures including the 2022 Employment Support Scheme should help drive improvement in the employment sentiment, said the C&SD.