Vaccination grievances climbed four times amidst the inadequate supply of the HPV vaccine.
The Consumer Council revealed that complaints regarding goods and services in Hong Kong rose 5% YoY to 26,165 in 2018, reports South China Morning Post.
Data showed that grievances within the services sector made up 59% of the complaints as it jumped 11% YoY to 15,453 in 2018. Meanwhile, complaints related to goods dipped 3% YoY.
The agency noted that the 2,207 complaints regarding vaccinations is almost four times higher compared to the 2017 record amidst the concern for inadequate supply of the anti-cancer human papillomavirus (HPV) vaccine Gardasil. More than 90% of said grievances were filed by Mainland visitors in 2018.
Despite this, 90% of the vaccination complaints have been settled, council chief executive Gilly Wong noted.
Meanwhile, the council also urged for necessary action for the rising disputes caused by e-commerce mainly due to inaccurate descriptions of goods and late deliveries. E-commerce grievances climbed 25% YoY to 4,982 where 30% accounted for travel matters.
Do you know more about this story? Contact us anonymously through this link.