Manulife Hong Kong joins GenA.I. Sandbox with two use cases

Deck

Manulife Hong Kong has been selected to participate in the first cohort of Hong Kong’s GenA.I. Sandbox++ that aims to promote the responsible adoption of generative artificial intelligence (AI) in the financial services sector.

The sandbox is a cross-sector initiative led by the Hong Kong Monetary Authority (HKMA), the Securities and Future Commission (SFC), the Insurance Authority (IA), and the Mandatory Provident Fund Schemes Authority (MPFA) as well as the Hong Kong Cyberport Management Company Limited.

Two use cases of Manulife Hong Kong have been admitted to the programme, spanning the insurance and mandatory provident fund (MPF) sectors, according to a statement on 27 August 2026.

Manulife Hong Kong’s BetterClaims AI will explore how gen AI can enhance the customer claims experience by helping advisors provide timely answers to medical and critical illness enquiries.

Claims assessments and decisions remain firmly with qualified claims professionals, the insurers said.

Manulife Hong Kong will separately collaborate with Cyberport to create a GenAI-Assisted Red-Flag Tool for Intermediary Fraud Risk Review.

The solution aims to help investigators identify potential risk patterns associated with certain MPF-related transactions. It will use advanced AI, document intelligence and analytics capabilities to support the identification and monitoring of intermediary-related fraud risks.