Manulife

The award-winning solution uses generative AI (GenAI) to automate trilingual document processing to create a unified data foundation across insurance operations.

The newly launched platform unifies the entire agent workflow into a single digital system for agency members across Hong Kong and Macau.

Annualised premium equivalent volume advanced 21% to $1.50b.

The insurer will test AI uses across customer service fraud checks and operations.

GoldenStart includes additional payouts triggered by diagnosis before age 80.

The insurer has opened a consultation centre.

Kee joined Manulife in 2013.

This is based on the recent data released by the Insurance Authority for the 2024 fiscal year.

Manulife (International) Limited highlights how it ensures natural language combinations are correctly understood.

The company won the awards programme’s Machine Learning - Insurance and Enterprise Software - Insurance categories.

It also extended its Credit Service for Hospitalisation to over 800 hospitals in China.

It now invests primarily in USD-denominated and settled short-term deposits.

Eligible customers will have access to Manulife’s Personalised Medical Case Managers.

The cashless services cover day-case surgeries at all United Family Hospitals.

The insurer currently serves over 2.5 million customers across Hong Kong and Macau.

The group’s NBV margin improved by 3.4 percentage points.