AI boosts productivity but only 24% see job security: PwC

PwC survey shows low mobility despite productivity gains.

Hong Kong workers are adopting artificial intelligence at work at rates above the global average, though concerns over job security and limited pay impact remain, according to PwC.

The survey found that 61% of respondents in Hong Kong use AI at work, compared with a global average of 54%.

Among those using AI, 77% reported higher productivity, and 75% stated that the technology had improved the quality of their work, according to PwC.

However, only 24% associated AI use with greater job security, whilst 19% linked it to salary increases, indicating a gap between productivity gains and perceived personal benefits.

Workforce mobility remained low, with only 16% of respondents planning to change employers over the next 12 months, down from levels seen in 2024, according to the survey.

PwC said the data points to a shift towards stability, with job security emerging as a priority as fewer workers expect pay rises or promotions in 2025.

Looking ahead, 44% of respondents expect changes in customer preferences to significantly affect their jobs over the next three years, whilst 40% cited technological advances and competitive actions as major drivers of change, PwC said.

The firm added that more frequent AI users anticipate a greater impact from technology on their roles, signalling continued workplace transformation.