Hang Seng Bank launches fraud protection across 21 branches

Strengthening client safety through former banking sector specialists.

Hang Seng Bank launched the market's first Fraud Protection Specialist Team (FPT) across 21 selected branches since 14 July, offering in-person guidance and support to customers who suspect fraudulent activity.

The FPT has over 30 members at the moment, with more than half being former experienced banking professionals.

Hang Seng Bank will invite customers who triggered high-risk payment alerts to meet a FPT member who assesses the situation; they may recommend actions or refer the case to the police for assistance if necessary.

All FPT members have been through a training programme developed by Hang Seng and the police’s Anti-Deception Coordination Centre (ADCC).

Hang Seng has also invested in an AI monitoring system to identify fraudulent activities in real time and launched anti-fraud campaigns across Hong Kong communities.