, Hong Kong
Photo courtesy of Hang Seng Bank

Hang Seng boosts digitalisation efforts, reveals HK’s first Smart Teller

Hang Seng reveals three new service and operational solutions.

Hang Seng Bank introduced its innovative 'Future Banking' service concept at a new branch in Festival Walk on 12 July. 

The branch unveiled three pioneering service and operational solutions.

The new branch features Hong Kong's first Smart Teller, combining personalised service with digital technologies. 

Customers can utilise the smart banking counter in the branch's lobby to perform various banking services, such as cash deposits in Hong Kong dollars, Renminbi, and US dollars. 

The Digital Branch Service Executive is available to assist with personal account-related inquiries, eliminating the need to wait at traditional teller counters and saving customers' time.

ALSO READ: Hang Seng Bank, Chubb ink 15-year bancassurance partnership

Additionally, Hang Seng Bank will launch a Simple Mode of the Hang Seng Mobile App in late July 2023. 

The app will feature a user-friendly interface for basic digital banking services, catering to customers with different preferences, needs, and digital proficiency. 

Further, Simple Mode includes a function that allows customers to directly contact bank staff in cases of suspicious bank or credit card activity, making it the first of its kind in Hong Kong. 

Follow the link for more news on

Join Hong Kong Business community
Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!


HK scraps MPF Offsetting Scheme to enhance employee protection
Starting 2025, employers are no longer allowed to offset long service and severance payments from its Mandatory Provident Fund contributions.