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INFORMATION TECHNOLOGY | Staff Reporter, Hong Kong

Ricoh Launches Innovative ICT Solutions and Services

Find out what this is all about.

As an ICT partner for enterprises in Hong Kong, Ricoh Hong Kong Limited (Ricoh) has been a true ICT leader in offering comprehensive ICT solutions, providing enterprises from different sectors with tailored, one-stop solutions and services for the enhancement of IT management efficiency and business competitiveness.

IT convergence and mobile workforce increase the need for enterprise cloud computing, surveillance and communications solutions more than ever. In response, Ricoh offers a diversified portfolio of services combining with vertical market applications to enable enterprises to simplify their workflows and “Make IT Simple”.

Meeting the growing need for enterprise cloud and mobile workplace, Ricoh is going to focus and strengthen its three key service aspects including enterprise cloud services, surveillance and communications solutions, differentiating itself in the marketplace. The FlexiCloud Smart Storage Service launched today is the first step to show its continuous commitment in providing cloud services for enterprises in combination with Ricoh’s printers, demonstrating Ricoh’s strengths in helping enterprises managing converging IT needs in a simple, secure and efficient manner.

Mr. Aaron Yim, Managing Director of Ricoh Hong Kong emphasized Ricoh’s business transformation in response to the ICT trend and enterprise needs during his presentation. “Serving Hong Kong for 52 years, Ricoh understands local market needs. To “Make IT Simple” is what it takes for enterprise success. I am glad to see Ricoh has become a true ICT leader today in offering comprehensive ICT solutions. As the first wave of our rebranding exercise, we are proud to unveil the FlexiCloud Smart Storage Service – an entry level enterprise cloud document storage service, to demonstrate our commitment in offering value-added services to Ricoh’s current users, and to simplify office workflow”, said Mr. Yim.

FlexiCloud Smart Storage Solution – Enabling flexible and mobile workplace
The emergence of BYOD and workplace mobility has increased the need for employees to assess, edit and share documents anytime and anywhere, resulting in security challenges to enterprises. Ricoh’s FlexiCloud Smart Storage is a secured and tailored cloud document storage service for SMEs in favorable price, allowing enterprises to experience the advantages brought by cloud services from one solution provider.

Compatible with mobile devices and applications, FlexiCloud Smart Storage allows instant cloud access for file editing and sharing, helping enterprises to reduce email attachments to improve overall efficiency of the email system.

All Ricoh’s printers and multifunctional printers support the “Scan-to-Cloud” function, which allows users to upload documents to FlexiCloud Smart Storage. Uploaded documents can be traced, edited and securely share with passwords for easy and centralized file management.

In addition, FlexiCloud Smart Storage also comes with a 7x24 hotline for a prompt and reliable technical support. Upload and download speed are guaranteed. Once the device is connected to local server, all uploaded files will be automatically backed up and protected by anti-hacking and anti-virus software for greater document security.

Aside from FlexiCloud Smart Storage Service, two other ICT solutions dedicated to specific industry needs were unveiled to showcase Ricoh’s capability in intelligent surveillance and communications solutions:

R Analytics Time Attendance Solution – Addressing the needs of Construction Industry
Data analytics can be used to uncover hidden consumer and behaviour patterns. It can also be used in surveillance for tracking people’s activities, habits and locations with greater precision than ever possible. The solution can also help to keep track of worker’s daily attendance record and designated tasks.

In response to the legislation, Ricoh’s R Analytics Time Attendance solution – an advanced surveillance solution integrated with face recognition technology, is designed to help the construction industry easily and effortlessly manage worker’s attendance record to facilitate payroll and MPF administration.

Virtual Help Desk – Enhancing customer experience
Enterprises nowadays pay much attention to external and internal communications to enhance productivity and business efficiency. Unified communications allow businesses to address their specific communications needs via the internet to conduct video conferencing.

Comprising of a display monitor, keyboard and unified communications system, Ricoh’s Virtual Help Desk solution is designed to handle customer enquiries during peak hours in exhibitions or when the customer service representatives are not available. Via the Virtual Help Desk, visitors can press a button to request for a real-time video conference with customer service representative.

“Businesses today are facing different challenges in relation to information management brought by technology innovation. Ricoh’s comprehensive and tailored ICT solutions help enterprises to enhance competitiveness and build a sustainable business by making IT simple, flexible and scalable. Moving forward, we will continue to develop more innovative solutions to “Make IT Simple” for our customers to react upon ICT trends and grasp market opportunities.” said Mr. Aaron Yim, Managing Director of Ricoh Hong Kong.

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