CSD to fully implement new visitors service

The articles will be directly delivered to the correctional institutions by the supplier.

The Correctional Services Department (CSD) announced that the approved hand-in articles e-ordering service will be fully implemented on 17 December to assist visitors.

Since 10 September, the service has been piloted on a trial basis at different correctional institutions in phases, allowing relatives and friends of persons in custody (PICs) to purchase approved hand-in articles for PICs via an online platform.

The articles will be directly delivered to the correctional institutions by the supplier.

The department said positive responses have been received since the launch of the service trial run, which can reduce the time for visitors to source the articles in the market and the inconvenience of carrying the articles to the correctional institutions.

It added that the service also shortens the time for correctional officers to conduct security checks and handle the articles.

The department emphasised that the service aims to bring convenience to the public by providing them with an additional option.

Visitors can continue to purchase articles for PICs using existing methods.

Visitors must be declared visitors of PICs to register for a user account on the Social Visit e-Services Platform before using the service.

They can register for an account through the “iAM Smart” mobile application, the Social Visit e-Services Platform webpage, or at the correctional institution where the PIC is admitted.