, Hong Kong
171 views
Source: Deliveroo

What Hong Kongers want in food delivery services

On-time delivery and having options are amongst the qualities consumers value.

Hong Kong consumers rely on food delivery services with over 23% willing to spend an average of $2,000 per month, Deliveroo reported. 

In its latest Consumer Survey, Deliveroo found that Hong Kongers value five key factors when choosing their food delivery service providers with on-time delivery as the top consideration.

Read more: Here’s how much Hong Kongers spend on food delivery 

This was cited by 47% of 1,000 consumers, followed by restaurant options (40%). Also amongst the considerations are the availability of discounts and promotions (39%), Good customer service and support (32%), and brand reputation (25%)

Deliveroo noted that 36% of Hong Kongers avail food delivery services because they do not want to cook, whilst 28% cited they rely on delivery to avail discounts and promotions. 

Consumers also noted the get food delivered due to a bad weather (26%), and insufficient time to prepare meals (25%). 

Others said they don’t want to get exposed to crowds to avoid contracting COVID-19 (25%).

 

Follow the link for more news on

Join Hong Kong Business community
Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

Top News

HK approves 15 building plans in March 
Four were approved on Hong Kong Island, two in Kowloon, and nine in the New Territories.
75% of HK consumers shop on social media: report
Features such as payment methods, personalisation, and payment security are also crucial for attracting customers.