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CO-WRITTEN / PARTNER | Staff Reporter, Hong Kong
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Vastcom Technology Limited's growth story

Its investment in its younger employees has led to innovative solutions for the company and its clients.

Established in 2010, Vastcom Technology Limited is engaged in providing a wide range of products and services including hardware and software system solutions and maintenance, IT security, and consulting service and network solution. Leveraging its solid IT knowledge and experience, the Macau-based IT company is committed to provide high-quality service to its valued customers.

The IT firm’s investment in its younger employees has led to innovative solutions that benefitted not just the company, but the multitude of its clients as well. Vastcom Tech not only offers market products and services, but also provides many types of reliable and secure solutions and project management.

Endless opportunities
Victor Ieong, General Manager of Vastcom Tech, says the boom of Macau’s casino and gaming industry opened up an opportunity for the company. Ieong explains that global gaming investors required local companies that can support their IT needs. “Flexible, rapid, and professional response was a key requirement,” he says.

The firm’s long-term relationships with customers, vendors, and employees have been an integral component to its growth. Moreover, Vastcom Tech’s flexible and rapid operations and logistical process have made it a stand-out in the market. It also continues to tap new technology and find new partners in order to address customers’ needs. The IT firm has also established mutually beneficial partnerships with clients and vendors that support Vastcom Tech’s objectives. “We believe sustainable and enjoyable long-term relationships with customers, vendors and employees will move our customer and us towards a successful future,” says Ieong.

Success stories
Amongst its recent success stories is helping a luxury casino resort in Macau in protecting its more than 10,000 employees and millions of customers’ personal and credit card information. Vastcom Tech did this by complying with Payment Card Industry Data Security Standard (PCI DSS) and Privacy and Personally Identifiable Information (PII) legislation. Vastcom Tech adjusted the client’s manual security mechanisms to adhere with PCI DSS and PII.

The comprehensive sensitive data discovery product allowed the client to discover, monitor and remediate sensitive data across the network. The product enabled them to replace the inconsistent manual searching methods they had used previously with a professional state-of-the-art, automated data discovery solution.

Challenges
But Vastcom Tech had to face a lack of manpower in the Macau’s IT industry early on. To address this issue, Ieong says the firm does not shy away from hiring fresh graduates and instead assists them in developing their careers. He also says Vastcom Tech has hired foreign workers to augment the company’s IT expertise. “We have staff who are Filipino, raised in Macau with Macau ID. However, because they can only speak English, not many companies hire them,” says Ieong. “We will hire them, train them, and put them into some international casino as project manager role or engineer.”

Banking on the right people
In order to continuously improve its services, Vastcom Tech invests in its younger employees. To better arm them with the necessary skills in the workplace, the firm sends its employees to key vendors for training for free. Ieong says that skilled workers result in good service to clients.

The Vastcom Tech general manager says winning the Hong Kong High Flyers Award for IT Solutions Company is an honour for the company. “This award will encourage us to continue to evolve and transform our capability to make us the leading IT solutions provider not only in Macau, but also in Hong Kong and Greater Bay Area,” says Ieong.

Vastcom is a company committed to providing high quality services to valued customers with the advantages of solid and professional IT knowledge and experience, immediate response to customer inquiries, flexible, rapid operation and logistic process, maintaining strong business relationships with various IT vendors.

“We strive to consistently devote resources in developing and maintaining our technology support team to provide professional and best-in-class service support to our customer. We believe sustainable and enjoyable long-term relationships with customers, vendors and employees will move our customer and us towards a successful future,” said Ieong. Vastcom Technology Limited won the 2018 High Flyers Award for IT Solutions.

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