Flawless customer service is at the core of FTLife’s leadership of the Hong Kong insurance market. Everyone in the company is committed to ensuring clients receive the best possible insurance and wealth management service. In fact, FTLife’s products and services have earned a glowing reputation locally and abroad.
FTLife offers a range of products to suit different clients and lifestyles, and the “MediCare” Medical Insurance Plan is one of the latest such examples. It provides comprehensive medical coverage with first-in-market1 features such as double major medical benefit when diagnosed with common severe urban chronic diseases, upfront no-claim discount for successful applications and a “Loss of Income Medical Booster” to suit clients changing jobs or going through involuntary unemployment. The plan also offers home-care benefit to help take care of domestic issues during hospitalisation.
FTLife has also unveiled two flagship products – the “Regent” Insurance Series2 and “HealthCare 168” Critical Illness Protector. “Regent” is renowned for several market-first features, including a long protection period up to the age of 128, flexibility in changing the insured person and a high rate of return, offering policyowner an ideal wealth succession solution whilst making provision for future generations to have the means to realise dreams in life.
The other flagship product of the company “HealthCare 168” also boasts a number of first-in-market3 features, including full coverage of 168 illnesses. The plan also provides coverage up to 160% of the sum insured on respiratory diseases and all future premiums will be waived after diagnosis and claims made in respect of severity level 2 or 3 critical illnesses. “HealthCare 168” provides critical illness protection and a means for savings to stand out in the market in both coverage and customer return.
A powerful manifestation of the company’s commitment to clients is the HK$60 million FTL Prestige Customer Service Centre in Tsim Sha Tsui, which is believed to be the first of its kind to be offered by Hong Kong’s insurance industry. Covering 14,000 square feet, this luxurious facility combines wealth and health management with advanced facilities and tip-top customer service.
Elegance, comfort and hospitality are hallmarks of the FTL Prestige Customer Service Centre, which provides panoramic cityscape views over Victoria Harbour. Facilities include a concierge, business centre, meeting rooms, multi-function rooms, children’s play area, massage chairs and a tea spa. Complimentary refreshments and beverages are always available to visitors.
FTLife takes its responsibility as “Health Manager” seriously and encourages customers to maintain healthy lifestyles. To this end, it launched two new initiatives - free health consultation and self-service health check station. Customers can consult registered dietitians, western medicine and Chinese medicine practitioners. The free service enables customers to get a professional explanation on their medical reports, as well as medical and health advice on healthy diets, nutrition, weight management, exercises, and other personal health issues. Devices for measuring bone density, blood pressure and BMI, along with a portable ECG, are all in place at the Self-service Health Check Station in the FTL Prestige Customer Service Centre, for customers to get an instant general analysis of their health conditions.
FTLife was previously known by its Chinese name,. It underwent a branding exercise after becoming a wholly-owned subsidiary of Tongchuangjiuding Investment Management Group (JD Group) in September 2016. Headquartered in Beijing, JD Group is a well-established investment management company with offices in China, North America and Asia. Its main lines of business are investment, Internet finance and insurance. JD Group’s investors include respected financial institutions, state-owned enterprises, foreign funds and high-net-worth clients.
Capitalising on a heritage of excellence stretching back 30 years, FTLife seeks to become a world-class customer-centric insurance company that achieves long-term growth by flourishing in Hong Kong, thriving in mainland China and expanding throughout the rest of Asia. It maintains prudent investment strategies, a fact recognised by the high ratings awarded by relevant global agencies. FTLife is served by some 2,800 highly-skilled financial consultants and staff. Outstanding performance amongst consultants has been honoured on a global scale because many are members of the Million Dollar Round Table (MDRT), a premier international association for financial professionals.
1. Compare with similar medical insurance plans.
2. The Regent Insurance Series includes Regent•Prestige Insurance Plan
and Regent•Premier Insurance Plan.
3. Compare amongst critical illness insurance plans of the same type.
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