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CO-WRITTEN / PARTNER | Staff Reporter, Hong Kong

Culture meets comfort at Lan Kwai Fong Hotel

It’s easy to get lost in the hustle and bustle of Hong Kong for travellers, that standing out may seem like a hopeless cause. But Lan Kwai Fong Hotel @ Kau U Fong has done just that – become a haven for comfort, art, and style for the young and young-at-heart who need a break from the city noise. Located somewhere between the bustling urban district and the culture-rich Sheung Wan, the Lan Kwai Fong Hotel caters to discerning travellers who are seeking a boutique hotel that can keep up with their fast lives.

Immerse in culture
“We aim to offer a taste of arts décor, interior design and amenities provide a unique experience that put our guest deep into lifestyle and culture. We continue to stand out ourselves with its attention to details and passion for inspiring travelers,” says general manager Rebecca Kwan. She says they keep these in mind as they strive to differentiate their services and strengthen the loyalty of their customers, 32% of whom are European, 23% Chinese, 12% American, 8% Australian, and the rest hailing from Japan, Korea, and other Southeast Asian countries. “Nowadays, travelers appreciate a place for people to co-mingle and bring them together for interaction. We constantly create unique experience and activities that make our guests interest to coming back, and have different experiences that could share with the others,” says Kwan.

The Lan Kwai Fong Hotel’s daily happy hour features complimentary wine and snacks as well as other evening activities for guests at the Breeze Lounge, for example, wine tasting events, cocktails, and live music.

Hotel also partnered with The Hong Kong Arts Centre to invite well-known artists to the Hong Kong, where talked and shared their art projects, and discussed their philosophy to our guests; and Professor Wong from the Old Master Q to sign autographs and present his original drawings to the hotel guests.

The master pieces of a famous French street muralist can be discovered on the façade of hotel, and now it becomes a popular tourist spot to take pictures. Various art pieces have also been displayed in Hotel lobby. For example, a Fine Chinese Painting which is one of the most famous collections from Sotheby’s Auction, and “Lost City” ; a designer lamp from a well-known local artist. Kwan says nowadays travelers want to experience the authentic local instead of just a place to stay. “We have prepared a hand drawn travel guidebook with local advice about the neighbourhood of our hotel. This is a unique guidebook that specially selected and designed by our Team,” she says. Being a neighborhood in the area for 12 years, our team has tried out all of the restaurants and knows all the best and up-to-dated local recommendations.

“It has been shared with all our guest and they are really impressed with that. In between those skyscrapers, travellers may discover that there is actually a cosy coffee shop hidden at the corner, an extraordinary designer shop on the alley, a quintessential dai pai dong in the centre of a street,” says Kwan.

Unique partnerships
Hotel also has strong partnership with restaurants, unique shops in the area, associations and arts & cultures organizations etc … which offer discounts or special promotions, and we are also able to secure complimentary tickets for some of the major events in town for our in-house guests. “We do make sure we are part of the conversation in the city’s scene, also providing experience that the guest couldn’t otherwise get,” says Kwan. These elements, she explains, make the boutique hotel attractive to the adventure-hungry young crowd that prowl the streets of Hong Kong. “The hotel industry is rapidly changing to reflect the travel trends of this hip, youthful generation. It is this desire for authenticity that drives millennial travellers to seek out hidden gems, local food, and gathering places,” says Kwan.

“We are geared more towards millennial crowd because of our design, central location in an amazing neighbourhood,” she adds. This kind of philosophy even extends to the Lan Kwai Fong Hotel’s own employees. If creativity in service is the goal, then it begins with an empowered crew, says Kwan. “We recognize our staffs have more to offer in skills and talent than they are currently being asked to demonstrate at work, we have created platforms for our associates to further develop their talents,” she says. She then shared the case of their bell captain in the concierge team, who plays the saxophone during his off-work hours. Upon learning about their worker’s musical talent, the hotel management invited him to perform live performances at the Breeze Lounge. He has the passion and feeling more engaged when interacting with our guests,” Kwan says. Now, the Lan Kwai Fong Hotel is on the lookout for more dynamic events on arts and culture so that they can enrich their guests’ experience even further. Kwan says they aim to connect people “with the ideal place to stay through sharing stories about hotel and the local culture.”

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