Swire Properties transforms staff productivity with digital solutions

The company has clinched three titles at the HKB Technology Excellence Awards 2024.

Property developer Swire Properties has been honoured with three accolades during the HKB Technology Excellence Awards 2024 for consistently pushing the boundaries of innovation by strategically investing in digital solutions to improve operational efficiency and deliver exceptional products and services.

To realise this goal, the company has harnessed two key mobile apps that have epitomised its commitment to excellence.

Amongst the apps that have empowered its teams is the Portfolio Management Platform (PMP) Mobile App, serving as a powerful tool for streamlining critical aspects of Swire Properties’ operations. It is designed to empower the company’s leasing and portfolio teams in Hong Kong and the Chinese Mainland by providing a seamless solution to access the Portfolio Management Platform and the tools to support their daily inquiries and operations, anytime, anywhere.

Moreover, the app has reshaped and improved the end-to-end leasing process. The leap to a mobile interface has been transformative, introducing instant and accurate data access, efficient communication channels, and interactive capabilities, thereby boosting productivity and the speed of decision-making.

The PMP mobile app features office building stacking plans and shopping mall layout plans, allowing users to access all leasing activities in one unified view. It also offers a panoramic snapshot of building vacancies, complete with a criteria-based search function, whilst the Tenant 360 feature in the app provides a comprehensive view of tenant information, including lease terms, preferences, and historical interactions. Equipped with more timely information and insights, the PMP Mobile App can ultimately enable leasing and portfolio teams to deliver the best service to tenants with increased precision and speed.

Another innovative solution by Swire Properties is the Frontline Workplace Mobile App, which is tailored to enhance frontline operations by centralising and simplifying the daily routines of frontline staff into one unified app. This integration boosts communications, management, and productivity, thus empowering the frontline team to deliver quality tenant experiences.

This platform revolutionises the day-to-day operations of frontline workers, successfully streamlining processes. Efficiency is improved by saving the time required for core business processes by up to 80%, thereby enhancing communication, personnel, and service management and allowing for top-notch tenant service quality.

It comprises three core modules: communication, which enables the swift dissemination of crucial circulars and memos to frontline staff; personnel management, which replaces paper-intensive, manual processes with a secure digital system for generating related documents; and service management, which automates tasks using several technologies to allow frontline staff to report defects, handle near-miss incidents, and streamline daily operations.

For the success of these innovations, Swire Properties has captured the Digital - Real Estate, Mobile - Real Estate, and PropTech - Real Estate category wins.

The HKB Technology Excellence Awards 2024 celebrates innovation and excellence in Hong Kong's dynamic tech landscape, highlighting companies that lead the way in technological disruptions within their industries.