Sun Life Hong Kong Limited takes home 2 wins at Hong Kong Business Technology Excellence Awards 2025

The company claimed victory in the awards programme’s UX Technology - Insurance and E-Wallet - Insurance categories.

Sun Life Hong Kong Limited triumphed at the Hong Kong Business Technology Excellence Awards 2025, which commended it for launching its new digital solution Advisor Workbench and digital wallet SunWallet.

Empowering financial advisors through a unified digital platform - Advisor Workbench

Whilst digital transformation often focuses on technology, Sun Life believes its true value lies in empowering people, particularly their advisors.

However, a recent review revealed that advisors face a major challenge as they are juggling up to a dozen different platforms daily—a fragmented system that demands a better solution.

Hence, Sun Life created Advisor Workbench to solve this. This powerful tool provides a single, integrated platform where advisors can access tools, client data, and services. The experience is seamless, intelligent, and driven by AI-powered insights.

After it was rolled out, the platform marked reduced submission times, over 60 workflows automated, and less time spent on administrating accounts.

Beyond improving advisor satisfaction and client service, the platform is delivering real business impact, as it is projected to save millions in operational costs in the next fiscal year.

With the Advisor Workbench, Sun Life has not just upgraded its systems but also redefined how the company supports its people.

Redefining insurance experience with digital wallet - SunWallet

To respond to clients’ needs for financial products that adapt to their lives, as well as their demand for control and convenience, Sun Life has introduced SunWallet, the first digital wallet in the insurance market that gives clients full control over their policy values anytime, anywhere.

SunWallet manages insurance in the digital age with a simple and powerful solution. It allows clients to access, track, and manage their policies 24/7 with real-time policy management, automated transactions for added financial flexibility, and multi-currency exchange options for global convenience.

The clients’ expectations of instant access to their finances are met by SunWallet in one platform. 

But aside from the convenience for clients, SunWallet also benefits advisors. The tool automates routine administrative tasks and frees up advisors to focus on building personal relationships and delivering tailored advice.

All service requests submitted via SunWallet are processed automatically, which improves speed and accuracy and, more importantly, boosts staff productivity.

SunWallet is a reflection of Sun Life’s commitment to innovation and client-centric solutions. By combining technology with thoughtful design, Sun Life continues to empower clients and advisors in a fast-moving global world.

The Hong Kong Business Technology Excellence Awards honours companies and organisations that are driving innovation, transforming industries, and setting new benchmarks for excellence in Hong Kong’s tech landscape.

The Hong Kong Business Technology Excellence Awards is presented by Hong Kong Business Magazine. To view the full list of winners, click here. If you want to join the 2026 awards programme and be acclaimed for your company's outstanding contributions in pursuit of technological innovation, please contact Julie Anne Nuñez-Difuntorum at [email protected].