QBE Asia Wins at Hong Kong Business Technology Excellence Awards 2025

Solution in a Box automates claims, enhances customer experience, and leverages advanced technology and analytics to improve turnaround time and personalise service delivery.

A leading player in the general insurance sector, QBE Asia has been awarded the Automation - Insurance honour at the Hong Kong Business Technology Excellence Awards 2025, in recognition of its innovative platform, Solution in a Box, which has significantly boosted operational efficiency and accelerated claims processing.

Solution in a Box is a packaged solution designed to streamline and enhance the end-to-end claims journey for both customers and claims handlers, revolutionising customer service whilst also simplifying processes and creating value for our partners.

It brings together a suite of innovative tools, technologies, and processes, all with the aim of alleviating the pain points experienced by customers and handlers, thus delivering an efficient, transparent, and customer-centric claims experience.

The platform addresses customer pain points such as lengthy processes, physical forms, unclear communication, and delays in settlements. It also tackles challenges faced by claims executives, including manual workflows, lack of automation, and difficulty in prioritising cases, resulting in improved turnaround times and more effective case management.

Since its launch in 2024, Solution in a Box has delivered measurable benefits across all stakeholder groups, such as a frictionless experience for customers, faster resolution times, and better identification of risk mitigation opportunities. These improvements have driven improved customer satisfaction and strengthened QBE’s competitive edge.

“Whilst many insurers are investing in digital assets to improve their operations, QBE Asia takes this further by combing cutting-edge technology with a human touch. We are committed to building robust digital capabilities whilst ensuring the claims experience remains intuitive and partner-focused. Our aspiration is to be the primary reason customers choose and stay with QBE, and to lead the market in claims experience,” QBE Asia emphasised.

Hong Kong Business Technology Excellence Awards honours outstanding companies and solutions that have made exceptional contributions in pursuit of technological innovation within Hong Kong’s dynamic tech landscape.

The Hong Kong Business Technology Excellence Awards is presented by Hong Kong Business Magazine. To view the full list of winners, click here. If you want to join the 2026 awards programme and be acclaimed for your company's outstanding contributions in pursuit of technological innovation, please contact Julie Anne Nuñez-Difuntorum at [email protected].