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Mr. Lawrence Yu General Manager - Lenovo Retail Solutions of SSG Industry Solutions Unit

Lenovo’s Scan&Go Self-Checkout Kiosk Awarded for Positive Impact on Retail Operations and Cost

The company’s innovative turnkey POS solution has helped retailers improve performance and reduce expenses.

For four decades, Lenovo has become a household name with its diverse and path-breaking portfolio of PCs, monitors, tablets, accessories, software, and other devices and services for businesses and consumers around the world.

Keeping up with the times, Lenovo is now among the leaders in augmented and virtual reality (AR/VR), commercial Internet of Things (IoT) and smart infrastructure data centre solutions. The company’s single-minded agenda is to partner with consumers and businesses and bridge operational and experience gaps with technology intervention. One such example is Lenovo’s recent Scan&Go Self-Checkout Kiosk.

During the pandemic, Hong Kong was among the many countries worldwide grappling with in-store staff shortages and a simultaneous surge in demand for daily groceries and essentials. To address this challenge, many retailers prioritised their digital transformation to bridge the gaps and solve the demands and needs of the “new normal”.

Particularly, supermarkets and megastores evolved their operations during the pandemic to find innovative ways to enhance shopping experiences while optimising costs. Many felt the need to shift from manual processing with cashiers to self-service kiosk solutions to maintain social distancing and allow customers more autonomy and convenience.

Lenovo led this movement from the front and installed thousands of Scan&Go Self-Checkout Kiosks across the city.

Packing and delivery of management systems were upgraded to deliver the Scan & Go service, allowing customers to pick up their shopping using a touchless system. Customers could now simply walk out of the stores and have the store deliver their shopping carts directly to their cars/ homes. 

Scan&Go not only vastly improved customer experience and convenience but also the operational efficiency of retail stores and chains. For example, supermarket staff was now equipped with better efficiency in picking, checking, and delivery processes.

Scan&Go was complemented by Self Checkout Kiosks, which support autonomous checkout, Scan&Go order verification, and membership identification. This helped stores significantly optimise labour costs and shorten checkout queues.

At a time when the retail sector was struggling with workforce shortages, Lenovo helped them become self-sufficient and automated to handle the spike in customer footfalls. 

As a result of Scan&Go Self-Checkout Kiosks, self-payment in Hong Kong stores has increased by a whopping 30%, and the cost of data input equipment has reduced by over 50%. Furthermore, every store is now empowered to synchronise its marketing data with electronic sales labels (ESL), enabling them to offer delightful and integrated shopping experiences.

Thanks to the real-world impact of Lenovo’s Scan&Go Self-Checkout Kiosks, the company has won the Smart Technology - Retail Award at the recently concluded Hong Kong Business Technology Excellence Awards hosted by the Hong Kong Business.

The annual awards programme celebrates outstanding companies that make exceptional contributions in the pursuit of innovation. The programme recognises the top-rated firms offering the most innovative and unique IT initiatives and solutions that enhance the business environment in Hong Kong.

With Lenovo's retail solution, Hong Kong’s supermarkets can now handle and fulfil      more orders while decreasing the time spent on each order to a meagre      five minutes. In addition, retailers using Scan&Go Self-Checkout Kiosks have improved their order accuracy rate to 99%, and their order fulfilment rate has increased by 40%. According to the company, more than 500 stores and over 2000 retail chains have adopted the Lenovo retail solution.

The Hong Kong Business Technology Excellence Awards judging panel considered three achievements in selecting Lenovo's Scan&Go Self-Checkout Kiosks as the winner. First, Lenovo’s retail solution enabled supermarkets to handle more than 1000 orders per day per store and has increased the stores’ operation efficiency rate by 90%. Second, the Lenovo Self-Checkout Kiosks increased self-payment by 30% and lowered the cost of data input equipment by over50%. Finally, the Self-Checkout Kiosk also won the 2022 German Red Dot Design Award.

The business ecosystem in Hong Kong is celebrating Lenovo’s state-of-the-art solution for the fresh opportunity it ushers in for retailers and consumers to enjoy faster and safer checkout with minimal human interaction and enhanced automation.

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