FWD Insurance triumphs with three accolades at Hong Kong Business Technology Excellence Awards 2025

The company bagged the Enterprise Software - Life Insurance, Information Management - Life Insurance, and Analytics - Life Insurance awards.

FWD Insurance reaped accolades at the Hong Kong Business Technology Excellence Awards 2025 for its Alteryx Integration, KPI Dashboard, and Experience Study.

Alteryx Integration

FWD's integration of Alteryx into its finance and actuarial operations has revolutionised the way data is processed and utilised. By focusing on streaming processes, FWD has transformed manual workflows into automated, user-driven environments that empower teams to work more efficiently. This shift has enabled finance and actuarial users to upgrade their skills and capabilities, allowing them to handle complex datasets, identify trends, and make proactive decisions independently. 

The impact has been profound, with report and scenario testing processing times reduced by over 95%, with turnaround time measurement now changed from days to minutes. Additionally, cash management and investment trade processing times have also dropped by 75%. In financial operations, preparation time has been cut by more than 50%, with errors decreasing by 80%. FWD's commitment to empowering its employees through advanced analytics and automation has laid the groundwork for success in the rapidly evolving insurance industry

KPI Dashboard

FWD’s new KPI Dashboard, a real-time and interactive dashboard, has transformed how performance data is shared, accessed, and used across the organisation. This tool replaces manual and time-consuming reporting with an automated and unified platform that delivers performance data instantly. Remarkably, the cross-department integration was completed in just six months, which is far shorter than the industry norm of a year or more.

With this, instead of waiting for month-end Excel reports, leaders can simply refresh the dashboard to view the latest KPIs. Close to 60% of KPIs can now be refreshed daily for timely performance tracking. A total of 10 man days are saved monthly by reducing manual data consolidation across the organisation, which enables the company to unleash the human capital for better people development on more value-added tasks.

As a single source of truth, the KPI Dashboard is equipped with powerful data visualisation and automation features that help leaders stay on track with strategic goals. Its scalable design ensures FWD can adapt the platform as business needs evolve.

Experience Study

FWD Insurance has launched a major enhancement to its actuarial operations with the automation and centralisation of its Experience Study. This is a key tool for evaluating risk and improving forecast accuracy. 

Traditionally, actuarial teams had to gather policy data from various systems, often without the full context of customer behaviour or advisor performance. Now, through the Actuarial Experience Study Automation Project, FWD has integrated four key data domains—Policy, Advisor, Claims, and Client—into a centralised, always-ready database.

This approach allows actuarial teams to analyse risk factors with greater accuracy, understand claim patterns and advisor influence, identify root causes of performance variances, and gain a full 360° view of customer demographics and policy behaviour.

The project aligned with the strategic direction of FWD of embedding data-driven strategies into operations. It features real-time readiness of actuarial data for reporting and model updates, along with enhanced accuracy and speed in generating insights for regulatory and internal use.

Looking ahead, the platform sets the foundation for advanced analytics and machine learning, predictive modelling, and cross-functional collaboration to better serve our customers.

The Hong Kong Business Technology Excellence Awards honours companies and organisations that are driving innovation, transforming industries, and setting new benchmarks for excellence in Hong Kong’s tech landscape.

The Hong Kong Business Technology Excellence Awards is presented by Hong Kong Business Magazine. To view the full list of winners, click here. If you want to join the 2026 awards programme and be acclaimed for your company's outstanding contributions in pursuit of technological innovation, please contact Julie Anne Nuñez-Difuntorum at [email protected].