HKB Management Excellence Awards 2024 Winner: Manulife

Sudesh Thevasenabathy, Head of DEI, Asia at Manulife, delves into the company's groundbreaking strategy for diversity and inclusion, highlighting its initiative to extend life insurance coverage to individuals living with HIV.

By expanding the definition of beneficiaries to include diverse family structures and offering tailored services such as sign language support in call centres, Manulife does not only champion inclusivity. It also enhances customer trust and loyalty, backed by empirical evidence showing improved innovation, retention, and productivity in organisations embracing such initiatives.

Learn more from the winner of Diversity and Inclusion Initiative of the Year - Life Insurance category here.