Manulife, Ant Health roll out transboundary medical service thru AlipayHK

Ant Health’s digital medical card on AlipayHK offers 24/7 booking and cross-border direct billing.

Manulife Hong Kong and Ant Health officially launched a new cross-boundary medical support service for eligible Manulife customers on 10 November, offering benefits accessible across the Greater Bay Area (GBA).

Manulife is the first local insurer to partner with Ant Health to open a cross-border direct billing arrangement through AlipayHK.

Eligible customers can activate Ant Health’s digital medical protection card via AlipayHK to access healthcare services in China via a 24/7 booking hotline. Customers can also apply for direct billing and get updates on their pre-approval application status.

“As the first Hong Kong insurer to partner with Ant Health on a cross-boundary direct billing arrangement, we are bringing together insurance, healthcare services and digital innovation to simplify the healthcare journey,” said Danny Lee, chief health officer at Manulife Hong Kong and Macau.

The platform is powered by Manulife’s insurance expertise, Ant Health’s digital network and the accessibility to support customers’ medical needs that extend across Hong Kong and China.

Manulife Asia and Ant Health recently signed a Memorandum of Understanding in September to explore ways to make healthcare accessible and less costly.