Hang Seng Bank upgrades Hysan Avenue Branch to become pet-friendly

The branch offers a designated pet-friendly waiting area.

Hang Seng Bank has upgraded its Hysan Avenue Branch at Causeway Bay to become Hong Kong’s first pet-friend branch, the bank said in a press release.

The branch offers a designated pet-friendly waiting area in both the hall and the Prestige Banking Centre lobby, featuring amenities such as pet waste bins, air purifiers and wet wipes.

Customers who need to consult with branch staff about their banking or wealth management needs are also able to bring their pets into designated pet-friendly conference rooms.

Pet-safe cleaning products are used throughout the branch to help protect the health and safety of four-legged visitors.

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“With pet ownership becoming common in Hong Kong in recent years, we recognised a growing need to accommodate customers who wish to bring their four-legged companions along as they go about their day-to-day activities. The inclusion of pet-friendly amenities at our newly upgraded Hysan Avenue Branch is a response to this need,” said Theodore Mak, head of retail distribution at Hang Seng.

In a survey of 200 customers with liquid assets of HK$1m and above, Hang Seng Bank found that 25% of the respondents have a cat or a dog, or were planning to get one within the next six months.