Streamlining operations for success with AI-AR Remote Hand Service

CITIC Telecom International CPC wins at HKB National Business Awards 2022.

The pandemic has brought unprecedented changes to the global economy and the way businesses operate. To help companies minimise operation disruption and to harness technologies in transforming their businesses, CITIC Telecom International CPC Limited (CPC) released AI-AR Remote Hand Service, winning the Telecommunications Award at the HKB National Business Awards 2022.

The awards programme recognises major breakthroughs and innovative efforts from homegrown businesses in Hong Kong, and CPC’s collaboration with Hong Kong Applied Science and Technology Research Institute Company (ASTRI) brought an innovative solution to streamline operations, facilitate remote work strategies, and unlock more business values for companies. 

Through the leveraging of real data, intelligent algorithms, and modeling in industrial scenarios, CPC built a self-developed AI platform that integrates AI-enabled cognitive object recognition solutions (CORS) with other emerging technologies, like AI, AR, big data, blockchain, and IoT.  CPC leverages its algorithm expertise to create predictive analysis to optimise operations, helping businesses save on costs and become more agile whilst managing complex and diverse equipment, along with mapping out predictive equipment troubleshooting to increase efficiency and provide effective management of resources.

The AI-AR Remote Hand Service has different applications in different industries, streaming real-time intelligence solutions for organisations to work on. All of this is doable thanks to the combination of deployed technologies, global-local expertise, extensive ICT infrastructure, and global points of presence that CPC utilises to keep the AI-AR Remote Hand Service cutting-edge.

AI-AR Remote Hand Service combined AI & AR capabilities to provide the remote workforce with 2D and 3D diagrams to aid in data visualisation, computer learning techniques and machine-learning algorithms are employed to provide data enhancement, with users being able to use AR glasses to detect, identify, locate, and track object positions and project holograms of technical manuals or instructions onto a heads-up display to analyse trends or issues for quicker response and better decision-making.

AR glasses can also help users easily define correlations between different objects, as they use a Cognitive Object Recognition System (CORS) that runs on CPC’s algorithm and solution to improve object mapping accuracy. Another benefit of this is improved workplace safety from projections of physical and logical relations onto reality, such as digital maps, 3D models, and virtual information.

Seamless collaboration between frontline and back-end teams is possible from the enhanced AR-based vision, speeding up remote service processes and boosting productivity by 50% as a result of the integration of intelligent algorithms and AR equipment. Wearing AR glasses facilitates remote communications and simplifies operations.  Capitalising on the capabilities of AI-AR Remote Service, CPC collaborates on predictive customer experience for maximising customer value to enhance customer service experience in all industries.  AI and AR allow companies to use predictive and prescriptive data to understand what customers want before they know themselves, delivering exceptional customer experiences. This award-winning solution is expected to create unprecedented value for businesses around the globe and accelerate the digital transformation journey of companies.

The Hong Kong Business National Business Awards is presented by Hong Kong Business. To view the full list of winners, click here. If you want to join the 2023 awards programme and be acclaimed for your company's outstanding contributions in your organisation's growth, please contact Julie Anne Nuñez at [email protected].