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Flawless customer service is at the core of FTLife’s leadership of the Hong Kong insurance market. Everyone in the company is committed to ensuring clients receive the best possible insurance and wealth management service. In fact, FTLife’s products and services have earned a glowing reputation locally and abroad. Best-in-class products FTLife offers a range of products to suit different clients and lifestyles, and the “MediCare” Medical Insurance Plan is one of the latest such examples. It provides comprehensive medical coverage with first-in-market1 features such as double major medical benefit when diagnosed with common severe urban chronic diseases, upfront no-claim discount for successful applications and a “Loss of Income Medical Booster” to suit clients changing jobs or going through involuntary unemployment. The plan also offers home-care benefit to help take care of domestic issues during hospitalisation. FTLife has also unveiled two flagship products – the “Regent” Insurance Series2 and “HealthCare 168” Critical Illness Protector. “Regent” is renowned for several market-first features, including a long protection period up to the age of 128, flexibility in changing the insured person and a high rate of return, offering policyowner an ideal wealth succession solution whilst making provision for future generations to have the means to realise dreams in life. The other flagship product of the company “HealthCare 168” also boasts a number of first-in-market3 features, including full coverage of 168 illnesses. The plan also provides coverage up to 160% of the sum insured on respiratory diseases and all future premiums will be waived after diagnosis and claims made in respect of severity level 2 or 3 critical illnesses. “HealthCare 168” provides critical illness protection and a means for savings to stand out in the market in both coverage and customer return. Tip-top service A powerful manifestation of the company’s commitment to clients is the HK$60 million FTL Prestige Customer Service Centre in Tsim Sha Tsui, which is believed to be the first of its kind to be offered by Hong Kong’s insurance industry. Covering 14,000 square feet, this luxurious facility combines wealth and health management with advanced facilities and tip-top customer service. Elegance, comfort and hospitality are hallmarks of the FTL Prestige Customer Service Centre, which provides panoramic cityscape views over Victoria Harbour. Facilities include a concierge, business centre, meeting rooms, multi-function rooms, children’s play area, massage chairs and a tea spa. Complimentary refreshments and beverages are always available to visitors. FTLife takes its responsibility as “Health Manager” seriously and encourages customers to maintain healthy lifestyles. To this end, it launched two new initiatives - free health consultation and self-service health check station. Customers can consult registered dietitians, western medicine and Chinese medicine practitioners. The free service enables customers to get a professional explanation on their medical reports, as well as medical and health advice on healthy diets, nutrition, weight management, exercises, and other personal health issues. Devices for measuring bone density, blood pressure and BMI, along with a portable ECG, are all in place at the Self-service Health Check Station in the FTL Prestige Customer Service Centre, for customers to get an instant general analysis of their health conditions. FTLife was previously known by its Chinese name,. It underwent a branding exercise after becoming a wholly-owned subsidiary of Tongchuangjiuding Investment Management Group (JD Group) in September 2016. Headquartered in Beijing, JD Group is a well-established investment management company with offices in China, North America and Asia. Its main lines of business are investment, Internet finance and insurance. JD Group’s investors include respected financial institutions, state-owned enterprises, foreign funds and high-net-worth clients. Capitalising on a heritage of excellence stretching back 30 years, FTLife seeks to become a world-class customer-centric insurance company that achieves long-term growth by flourishing in Hong Kong, thriving in mainland China and expanding throughout the rest of Asia. It maintains prudent investment strategies, a fact recognised by the high ratings awarded by relevant global agencies. FTLife is served by some 2,800 highly-skilled financial consultants and staff. Outstanding performance amongst consultants has been honoured on a global scale because many are members of the Million Dollar Round Table (MDRT), a premier international association for financial professionals. Remarks: 1. Compare with similar medical insurance plans. 2. The Regent Insurance Series includes Regent•Prestige Insurance Plan and Regent•Premier Insurance Plan. 3. Compare amongst critical illness insurance plans of the same type.  

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British Airways soars far above its peers when it comes to ensuring unrivalled service for its customers. With its convenient flight schedules, luxurious airline lounges and top-of-class cabin amenities, British Airways is the airline of choice for travellers who seek unmatched comfort and personalised service. As its centenary approaches, British Airways is spending £4.5bn on an aggressive modernisation plan to further enhance customer experience. “We need to reach our special milestone stronger than at any point in our history, so we continue to modernise and lead change,” says British Airways chief executive Alex Cruz. “Our £4.5bn investment plan is a proof that we are determined to take this next step on the journey, to stay ahead of the competition and improve the experience of British Airways’ customers in whichever cabin of the aircraft they choose to fly,” he adds. Excellence honed by time British Airways is a true pioneer in Hong Kong’s aviation market. The airline has been flying to Hong Kong for over 80 years, and currently offers amenities and services that other carriers can only hope to match. Passengers can expect even better service with the airline’s ambitious investment plan. Over the next five years, British Airways will take delivery of 72 new aircraft, unveil new interiors for its existing fleet, open up new routes, roll out best-quality Wi-Fi for all short-haul and long-haul flights, provide in-seat power for customers in all cabins, and upgrade catering for its long-haul economy customers. British Airways is also investing £600m specifically in Club World, its business class service. These include catering upgrades, and a partnership with the White Company for luxurious bedding - plus, from 2019, a new seat with direct aisle access. “We are known as a premium airline committed to customer choice and one that is a byword around the world for British know-how and excellence. Our values as an airline are special and timeless: our essential Britishness; our proud history of innovation; our expertise and professionalism; and our personalised service that puts quality and reliability first. These things make up our DNA. As we modernise, we must always look to preserve and strengthen them,” says Cruz. All flights from Hong Kong arrive at its hub airport: London Heathrow Terminal 5, which is regularly voted as the world’s best airport terminal. Its loyalty programme, Executive Club, offers great benefits such as lounge use with complimentary catering, priority seat selection, check-in and boarding for members. Meanwhile, its Avios scheme gives members points when flying or shopping to spend on future flights. “We are the only airline to operate the Airbus A380, the world’s largest commercial aircraft, non-stop between Hong Kong and London,” says Noella Ferns, British Airways’ executive vice president for Greater China. “Our convenient flight schedule with our two flights every evening from Hong Kong, which arrive before the business day begins in London, enables our customers to make the most of their working day.” By summer 2018, British Airways will be flying 264 routes, 38 more routes than two years ago – an increase of 17 per cent. It has recently added new routes to holiday destinations such as Brindisi in Italy, Nantes in France, and Zakynthos in Greece. Going the extra mile British Airways truly goes the extra mile to ensure that end-to-end convenience for its valued customers. For instance, it has recently launched a partnership with The White Company, a British luxury lifestyle brand to provide a double-sided pillow, a super-soft woven blanket with satin trim, a luxury duvet and a padded mattress to its customers in Club World business class. Business class customers flying from London Heathrow to New York JFK will also enjoy a new restaurant-style dining experience. Travellers will be able to select their choice of freshly prepared starters and desserts from new display trolleys, which will be served by the crew on to new table settings. The airline has also added Graham’s Six Grapes, the Port favoured by Sir Winston Churchill, to its business class drinks menu starting August. Since April 2017, customers in all cabins have started to enjoy the latest generation Wi-Fi services across its long-haul network. Short-haul Wi-Fi services have also commenced, with the aim of having 90 percent of its total fleet connected by 2019. “Customers will be able to use their own devices to browse the internet, access email and check social media. In addition, they will have the ability to stream video content from popular sites such as Netflix and YouTube,” Ferns notes, adding British Airways is the first airline to offer connectivity using Europe’s first ever 4G high-speed inflight network. British Airways is also aggressively revamping its lounges across the world’s major airports, starting with the new complex at Gatwick Airport’s South Terminal. With sweeping views of the runway, the new First and Club lounges have 40 per cent more floor space than the airline’s former lounge in North Terminal. An investment of HK$860 million (£88 million) is planned on lounge facilities in the US. New York’s JFK Terminal 7 will receive over HK$508 million (£52 million) worth of investment over the next two years; a refurbishment of the First and Club World lounges as well as improvement to the customer experience at check-in, security and the boarding gates. Boston’s new lounge has already opened to coincide with the Airbus A380 starting on the Heathrow-Boston route. The facility is 30 per cent larger than the previous lounge, has direct gate access and stunning views over the stunning Boston skyline. “The British Airways motto, ‘To Fly. To Serve’ means we do everything with our customers in our hearts. It has always been this way, and it will always stay this way. We will continue to do all that we can to provide the best possible service to our customers from around the world,” Ferns says.  

Athena Best offers personal financial planning, backed by a range of insurance products and investment tools.

ACG’s global brands ensure that all of their clients’ needs are covered.

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There will 4,480 exhibitors from over 50 countries.

Some hotels offer excellent service – Panda Hotel aims to offer that, and more.

Great things happen when one has focus. “As an insurer, we aim to help our customers grow and protect their wealth,” says Candy Yuen, CEO of HSBC Insurance (Asia) Limited in Hong Kong (“HSBC Insurance”). HSBC Insurance carries the HSBC brand to customers who seek protection, savings for education, retirement solutions, or even legacy planning through insurance.

Nowadays, it is nearly impossible to separate one’s financial situation with that of the world’s. Thanks to the rise of globalisation, the two have already blended seamlessly. But thanks to the volatility of global markets coupled with the ever present threat of inflation, important expenses and asset values are unsecured and constantly fluctuating.

If you’ve been invited to a glamorous party at a glittering luxurious residential on the Mid-Levels, or passed a sumptuous condo and peeked into the stylish interior on the premium Oxford Road, chances are you’ve stumbled across one of Zchron’s works in Hong Kong. Founded in 2010 by interior design veteran Nison Chan, Zchron is no stranger to bigwig clients, having established a reputation in the affluent society after designing for a cache of business leaders and tycoons alike, with a concentration on luxury residential projects ranging from HK$1m to HK$10m.

It was Cole Porter who wrote the classic song “Anything Goes” whose famous opening lyrics “times have changed” captured the essence of a time gone by and the frivolity of modern living. However, in today’s fast paced modern world, things move rapidly, and so it takes a forward thinking innovative company to maintain their success.

Chinese culture has traditionally encouraged sharing and the regular gathering of business partners, friends, and family. Chinese banquets to commemorate memorable occasions and success in business are no strangers to Chinese people. Bringing people together to share food, to catch up with old friends, and to meet new friends allows the sharing of communication and information. New opportunities are also discovered to help solve current problems and give rise to new business ventures.

Owing to the bleak economic conditions in Europe over the last three years, investment and development projects were put on hold by European investors. However, times are changing, with European companies looking again towards Asia. Headquarters are now willing to rationalise and restructure their assets in the region.

Gone are the days of the traditional booking company where customers purchase travel tickets and head out on their own. In recent months, Suncity Group has been brewing a new travel flavour with real-time, curated, and experience-led services that are sure to surpass customer satisfaction and expectations. In an effort to enhance its global entertainment and VIP services, Suncity Group has been providing meticulous services to guests for all travel-related enquiries and scheduling arrangements.