Commentary

Optimising touchpoint feedback in Hong Kong

As one of the best places to do business in the world, Hong Kong is a paradise for buyers and sellers, producers and consumers. In general, Hong Kong customers are smart, savvy and know how to shop, and they instinctually know what good – and bad – customer experiences feel like.

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Optimising touchpoint feedback in Hong Kong

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Hong Kong must embrace talent of all ages

If Hong Kong is to remain competitive in the global economy it must find a balance between embracing its ageing workforce and continuing to develop new entrants to the labour market.

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Fraud 101: How to spot a fraudulent Hong Kong company

Fraud among companies operating in Hong Kong is prevalent, like it is in many cities across the Asia region, but unfortunately it can seem rife in Asia's world city given the jurisdiction's strong connection to businesses in mainland China.

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Mistakes organisations make when developing people -- and how to avoid them

I was interested to read recently of the difficulties RTHK were having in selecting a new Director of Broadcasting. Having tried unsuccessfully to promote internally, they've been forced – for the fourth time since 2007 – to select a new leader from outside the organisation, with all the delay and difficulties this entails.

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Make sure your social media campaign works

Not many people would argue that Hong Kong is becoming a 'social media city' – with our social circles and business lives increasingly revolving around online engagements. This is opening new doors and creating incredible opportunities, not only for people but also for businesses.

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All aboard the Shanghai-Hong Kong 'through train'

As Hong Kong prepares to allow cross-border stock trading with Shanghai this month, the Hong Kong Stock Exchange, securities companies, and brokers are expecting to benefit from increased transaction volumes and new business opportunities.

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Why are businesses not being business savvy when it comes to volunteering?

So many business people believe that employee volunteering is a nice-to-have: a half day out of the office, combined with a team building exercise, perhaps cleaning the beach, painting a playground, or serving food to the elderly.

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Is your organisation ready for the future?

In nature, those species that are best prepared for change tend to survive and the same is true in the world of business; over the last twenty years seemingly unassailable organisations have become shadows of their former selves because they were unready or unable to adapt.

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Tackling food waste should be a food packaging priority

Food waste has a significant economic, environmental, and social cost. In 2011, over 3,600 tonnes of food waste was produced in Hong Kong each day -- two-thirds came from households and one-third came from food-related commercial and industrial sources1.

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Growth in Hong Kong banking jobs set to continue

The Hong Kong Monetary Authority announced in August that it will be putting greater effort into promoting the city's fund and wealth management industry over the next five years. This initiative will underpin Hong Kong’s reputation as a global financial centre and boost job opportunities in the banking sector.

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Security measures for the local Hong Kong economy

Recent news about delays to Hong Kong’s cross-border railway project has raised some serious concerns in the city. People are understandably looking forward to the economic benefits arising from the Guangzhou-Shenzhen-Hong Kong Express Rail Link.

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How HK consumers can earn credit card rewards the smart way

Hong Kong’s consumers prefer to pay with their credit cards instead of cash because of several reasons. Credit cards provide a convenient way to pay for goods and services not just at brick-and-mortar retailers but also at online shops.

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Demand for local candidates on the rise in Hong Kong

Hong Kong is following in Singapore's footsteps in its preference for locals to fill jobs. So what does this mean for Hong Kong residents looking for employment, what skills are in demand, and what job opportunities are available?

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What McDonald's should learn from this food scandal

McDonald's senior management has apologised to Hong Kong consumers for not communicating well and disappointing them, but the fast-food giant refused to take questions in a press briefing. Misfortunes never come singly.

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Celebrities and marketing: A match made in heaven…or not?

With the thrill of the FIFA World Cup 2014 now behind us, Hong Kong is getting back to work.

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Will Hong Kong trust Bitcoin?

China has informally restricted Bitcoin (BTC) exchanges from accepting new inflows of Yuan, attaching a question mark for the virtual currency in one of its biggest markets. However, some exchanges are finding ways to work around the controls including transferring trades to Hong Kong.

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