DBS Bank Hong Kong enhances digital banking services, promotes sustainability through multiple solutions

These solutions highlight the company’s commitment to innovation, sustainability, and customer-centricity.

Multinational banking and financial service corporation DBS Bank Hong Kong has been at the forefront of digital transformation in the banking industry, implementing successful initiatives that have revolutionised the customer experience. 

Amongst DBS Bank HK’s notable initiatives is LiveBetter, a feature designed to promote sustainability and empower customers to make environmentally conscious choices. With just a few taps on their mobile devices, customers gain access to a range of resources and tools that help them reduce their carbon footprint and adopt greener lifestyles.

LiveBetter provides valuable tips and guidance on leading a sustainable life, whilst also encouraging customers to switch to e-statements to reduce paper usage. The feature also offers investment opportunities in companies aligned with customers' values through LiveBetter funds, which incorporate ESG factors as key investment focus.

Meanwhile, DBS Bank HK also launched another groundbreaking initiative by adopting Electronic Identity Document Verification (eIDV) that utilises near field communication (NFC) technology.

This initiative provides Mainland Chinese customers who are physically in Hong Kong with Exit-Entry Permit and China ID to open accounts seamlessly through the DBS digibank HK app. 

DBS Bank HK ensures instant and simultaneous identity verification for the required documents with the utilisation of NFC technology. Mainland Chinese customers can now open a wealth management account instantly at our branches, compared to the previous process which would take two to three days.

The bank has also revamped the audit confirmation experience on its corporate banking platform DBS IDEAL. With a user-friendly interface and simplified processes, customers can now fulfil and authorise their annual audit confirmation requests digitally, eliminating the need for physical touchpoints. The enhanced feature offers real-time tracking of requests and approval within 24 hours, and instant notifications of transaction status.

Additionally, the option for email softcopy delivery reduces paper waste and supports the bank's sustainability initiatives. This revamped audit confirmation service improves efficiency, transparency, and overall user experience for DBS Bank's corporate customers.

The notable performance and achievements of DBS Bank HK’s initiative have been recognised by the HKB Technology Excellence Awards as the bank won the Digital - Banking category. The prestigious awards programme aims to honour outstanding companies that made exceptional contributions in pursuit of technological innovation.

The Hong Kong Business Technology Excellence Awards is presented by Hong Kong Business Magazine. To view the full list of winners, click here. If you want to join the 2024 awards programme and be acclaimed for your company's outstanding contributions in pursuit of technological innovation, please contact Julie Anne Nuñez at [email protected].