HOTELS & TOURISM | Staff Reporter, Hong Kong

OZO Wesley: Combining convenience and comfort

A great holiday can be few and far between for those who lead a hectic work life. Being able to spare a few days between your busy workweeks to travel and experience a new city, or simply to stay home and recharge, is a rare treat.

Be it a vacation or a stay-cation, it is becoming increasing popular for people to carve out a short few days out of their hectic schedule to recharge, refuel and rejuvenate. And there’s really no better way to do so than explore a city, be it a new one or the one you live in.
When trying to make the most of a short visit, it is crucial to pick a hotel that is the amalgamation of convenience and comfort. To be close to popular attractions and offer a relaxing atmosphere for resting will bring ease to a trip.

Noted as one of the city’s newest lifestyle hotel, OZO Wesley Hong Kong seeks to do just this- providing guests with an enjoyable experience both inside the hotel and around the city.

Taking home the award for Best Lifestlye Hotel, OZO Wesley’s General Manager Mael Vastine believes hotel’s unique approach to customer service is a key part of its winning formula.

Catering to the modern traveller requires flexibly on the part of the team, something that can be much more easily done at an intimate hotel such as the OZO Wesley. With the ease of online booking systems, there are an increasing number of people making spontaneous travel plans. It is important for the hotel to be able to offer guests a stress-free holiday.

“ Catering to the modern traveler to us means helping our guests make the most out of their trip,” says Vastine. “Whether they visit for 24 hours or 4 days, our Vocal Local team members are always on hand to provide appropriate insider tips of where to go in Hong Kong.

Vocal Local team members have their own special interests such as hiking, opera, dining, skateboarding, visiting local markets, and they love to share.”

Unsurprisingly, OZO Wesley’s hands-on customer service approach is taken notice of. “ In 2014, Fodor’s named us one of the Top 10 New Hotels in Hong Kong. We’re extremely proud and this is well deserved as OZO Wesley is unique and features an interesting approach for the busy and adventurous explorer.”

And while the hotel is adamant about providing guests with the necessary information to explore the city, it also values providing an unforgettable time when guests are staying in. “Every evening we provide the Dose Off hot drink downstairs, our own herbal concoctions are designed to help ease you into a deep slumber. In the morning you will find the Daily Wow at our Boost Breakfast, again, refreshing concoctions of our own that help you start the day.”

Having everything ready and waiting when arriving at the hotel is an important part of the guest experience at OZO Wesley, especially when the guest may only be staying for a few short days. “We want to keep everything simple for our guest. The OZO fast track experience means you don’t waste your time with unnecessary administrative procedures and paper work – when you arrive you sign on the touchscreen embedded in the Desk and you’re away to your room. You will find more than ample, free connectivity everywhere. You can sign into our Wi-Fi on multiple devices in the room and public spaces, no hassle, no charges,” says Vastine.

As to how the hotel can improve going forward, Vastine had this to say. “At OZO Wesley we aim to be the first choice for customers with a desire for a quality, keenly-priced, select-service experience, with that in mind our plan will be to deliver even greater services to our guest,” he adds.

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