Participating service providers have revised contract forms and revamped service platforms and sales and internal supporting procedures.
Starting this month, consumers subscribing to telecommunications services will be afforded enhanced protection with the implementation of a new code of practice.
All major fixed and mobile network operators and one major external telecoms services operator are implementing the Industry Code of Practice for Telecommunications Service Contracts.
Under the code, personal or residential users of new telecoms service contracts will enjoy better protection, including:
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