5 technologies that are giving small businesses global reach

Online shopping is booming. E-commerce is providing new opportunities for small businesses to reach more customers and close more sales. As customer behaviour continues to shift towards connected commerce, businesses must be ready to adapt.

The logistics of e-commerce require smart solutions for efficient operations and better customer service, without increased costs. Technologies are transforming how logistics providers like FedEx operate, with benefits that are passed on to the businesses that partner with them. Here are five technologies that are streamlining connected commerce, so that even local stores can have a global reach.

Internet of Things (IoT)

IoT technology provides real-time visibility into last-mile delivery operations, making them more efficient and reducing errors. IoT means businesses can monitor their deliveries closely, ensuring packages reach customers promptly and securely.

Autonomous vehicles and robots

The use of self-driving vehicles and robots for deliveries addresses common issues like road congestion and enables contactless delivery options. These emerging technologies are the future of swift and safe delivery services, with pilot tests ongoing in Japan and Singapore.

Big data

Big data can be used by logistics providers to enhance the efficiency of customs clearance and cross-border freight movements. By analysing large datasets, businesses can identify patterns and optimise their logistics operations, reducing costs and improving delivery times.

Artificial Intelligence (AI)

AI, combined with machine learning and 5G technology, offers the capability to monitor and predict potential logistics delays in real time. This predictive power allows businesses to proactively address issues, ensuring a seamless delivery process.

Tracing technology

Advanced tracing technologies, such as sensors, offer enhanced supply chain visibility. Customers can track their orders with precision, fostering trust and reliability in the business's delivery services.

How your business can benefit from new technologies 

These technologies are not just transforming how small businesses manage e-commerce. They're levelling the playing field so local stores can compete globally. By working with a logistics provider like FedEx, small businesses can access digital tools to realise their dreams of expansion. 

For small businesses looking to expand their global footprint, these technologies offer a pathway to growth in the competitive e-commerce landscape. The role of technology in driving business success and customer satisfaction will only increase, making it essential for small businesses to adapt and innovate. Discover more tools and guidance to grow your small business internationally on the FedEx Small Business Center.