Life and Style
MEDIA & MARKETING | Staff Reporter, Hong Kong
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Patek Philippe Institute Shanghai boosts customer service in China

Patek Philippe believes that the skills required to service, repair and restore Patek Philippe watches are much the same as those required to make one. With the opening of the Patek Philippe Institute Shanghai, the company further extends its commitment to customer service in China.

This follows the grand opening of the Maison Patek Philippe and upgraded Service Center in Shanghai in 2012. The establishment of Patek Philippe Institute Shanghai is the embodiment of Patek Philippe’s Values and Quality Seal, a commitment to lifelong servicing and restoration for all timepieces, forever preserving their legendary reliability, generation after generation.

Patek Philippe’s Customer Service in China

The vigorous demand for customer services, the increasing volume of Patek Philippe watches sold to Chinese customers, and the challenging task of recruiting watchmakers in China all triggered the birth of Patek Philippe Institute Shanghai.

Last September, Mr. Thierry Stern, President of Patek Philippe, hosted the opening ceremony of the Institute. “All Patek Philippe watches are made with the intention that they will last forever.

It is our duty to provide the highest standard of customer service, and to make this requirement a key criterion of the Patek Philippe Seal. We believe that the best watchmaker is able to analyze the entire history of a timepiece and fix the watch, whether it was made today or dates back to 1839 when the company was founded.

This is the beauty of watchmaking, and this is not something that one can learn from a book. Today, in the presence of our honorary guests and government officials, we are proud to achieve another milestone that demonstrates our promise and continuous investment in customer service”, said Mr. Thierry Stern during his inaugural speech.

Having first entered the Chinese market in 2005, Patek Philippe has remained committed to a stable and steady expansion strategy over the last eight years.

To meet sustained demand for Patek Philippe timepieces from watch collectors and enthusiasts in China, the brand is pursuing its strategy of long-term investment, dedication to professional customer service in terms of both equipment set-up and watchmaker recruitment and training, with a guarantee of consistent business operations, thus showcasing Patek Philippe’s exceptional timepieces and commitment to enduring excellence.

Spanning over 900 square meters, the Shanghai Service Center in Yifeng Galleria can accommodate nearly 30 after-sales employees, including the watchmakers and customer coordinators, as well as eight new apprentices recruited from the newly opened Patek Philippe Institute Shanghai.  

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