Starworld Macau pledges ‘star’ treatment for guests

Recently celebrating the 5th year of establishment, StarWorld Hotel and Casino (“StarWorld Macau”) has taken pride in providing “Star Rated Accommodation”, “Star Rated Restaurants”, “Star Rated Entertainment” and “Star Rated Service” to every guest that walks in to stay the night, be entertained, or simply to enjoy a memorable meal. The 39-storey StarWorld Macau, a flagship property of Galaxy Entertainment Group, embodies distinct Asian characteristics in its design with a premium set of standard under its “Asian Heart” service philosophy that helps make the complex to be one of the leading hotels and casinos in Macau.

The unparalleled services provided by StarWorld Macau has garnered over 30 prestigious awards in the past five years since its opening, including the “5- Star Diamond Award” from the American Academy of Hospitality Sciences for five consecutive years and the “Top 100 Hotels of China” by the China Hotel Industry Summit, to name a few.

“Star” Team Members is the Key
Mr. Gabriel Hunterton, chief operating officer of Star- World Macau attributes all the success to the team members he works with, and expresses that service is the most important aspect of the hospitality business. “It’s our service that makes StarWorld Macau stand out in this competitive market, and the most important part of our service delivery is definitely our team members.”

Dedicated to providing a friendly working environment, different fun-filled activities and training to its team members, StarWorld Macau has managed to retain over 60 percent of the 4,000 employees who have worked since the opening five years ago. The low turnover rate not only indicates the high recognition the employees receive from the hotel, but also ensures that service is consistently maintained at a high level. In other words, guests can always be assured of an enjoyable and “star-rated” stay at StarWorld Macau.

In addition to over 500 fully-equipped guest rooms and suites, StarWorld Macau also features an array of “Star- ated restaurants” which have earned reputation both locally and internationally. Temptations provides a wide selection of international menu and themed buffets, Inagiku has over 100 years of history in Japan which is inarguably one of the leading Japanese eateries in Macau. The highly acclaimed Jade Garden serves authentic Shanghainese food, and the renowned Laurel restaurant is famous for its traditional Szechuan and Hunan dishes. Sensations inside the casino offers efficient and mouth-watering meals while the Whisky Bar is known to be the chic venue for whiskies, cocktails, fine wines and cigar.

Continuously dedicated to Service Excellence
StarWorld Macau is dedicated to provide new and enhanced services through different refinement projects to meet the needs of the customers nowadays.

Recently, the property has opened a brand new terrace at its Whisky Bar which provides a fabulous panoramic view of the city and a cozy alfresco sitting area for its guests.

In future, Mr. Hunterton expresses that he and his team will continue to strive to provide excellent service to its guests to maintain its leading position. In view of the robust economy of China and the increasing popularity of Macau, Mr. Hunterton believes that StarWorld Macau will continue to post a steady growth in its performance and embrace even more glorious five years to come.

FAST FACTS
• Won over 30 awards since it opened in 2006, including being honoured by American  Academy of Hospitality Sciences as 5-Star Diamond Award for the 5 consecutive years (2007-2011).

• Renowned for Star Rated quality in hospitality, entertainment, accommodation and restaurants

• Opened in 2006; more than 500 guest rooms and suites designed for guests who expect discreet luxury and modern functionality

• Owned and operated by Galaxy Entertainment

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Tags: Starworld Hotel & Casino, Hong Kong Business High-Flyers awardees, Gabriel Hunterton